Shipping policy

Shipping and Delivery Policy

Last updated: 27 September 2026

This Shipping and Delivery Policy applies to orders placed through saviapet.com.

1. Delivery area

We currently deliver to addresses within:

England, Scotland, Wales and Northern Ireland]

At present, we do not deliver outside the stated delivery area unless an international delivery option is expressly displayed at checkout.

Orders cannot be delivered to an address that the selected carrier cannot service.

2. Order processing

Orders are normally processed within:

same working days

Working days are Monday to Friday, excluding public holidays in England.

Orders placed after the daily order cut-off, during weekends or on public holidays will normally begin processing on the following working day.

During promotions, seasonal periods, product launches or unusually high demand, processing may take longer.

3. Delivery services and estimated times

Available delivery services and charges will be displayed before the customer completes payment.

Our usual estimated delivery time is:

[2 to 3] working days after dispatch

Delivery estimates begin after an order has been dispatched, not from the time the order is placed.

Delivery dates are estimates unless we expressly agree to a guaranteed delivery date in writing.

4. Delivery charges

Standard UK delivery is:

[DELIVERY CHARGE — for example: Free / ]

Any premium, expedited, remote-area or alternative delivery charges will be displayed at checkout before payment.

Do not state “free delivery” on one page while charging delivery at checkout. Your homepage, product page, shipping policy and checkout must all show consistent information.

5. Order confirmation

After placing an order, the customer will receive an order confirmation at the email address provided.

An order confirmation acknowledges that we have received the order. It does not necessarily mean that the order has been accepted.

We will confirm acceptance when we send a dispatch confirmation or otherwise confirm that the order has been accepted.

6. Tracking

Where tracking is available, tracking details will be sent by email or made available through the order-status page.

Tracking information may take time to become active after dispatch.

7. Accurate delivery information

Customers are responsible for providing a complete and accurate:

Recipient name.
Building number or name.
Street address.
Town or city.
Postcode.
Telephone number where requested.
Delivery instructions where relevant.

We cannot guarantee that an address can be changed after processing or dispatch has begun.

Where an order is returned because of an incorrect or incomplete address supplied by the customer, we may charge reasonable redelivery costs or deduct reasonable carrier return costs from a refund where legally permitted.

8. Delivery attempts and collection points

The carrier may:

Leave the parcel in an authorised safe place.
Deliver it to a neighbour.
Redirect it to a collection point.
Make another delivery attempt.
Return it to us if delivery is unsuccessful.

Customers should follow the carrier’s tracking information and collection instructions.

9. Delayed delivery

Delivery can occasionally be delayed by events outside our reasonable control, including:

Severe weather.
Transport disruption.
Carrier delays.
Public holidays.
Industrial action.
Customs or border delays where applicable.
Incorrect delivery information.
Security incidents.
Events affecting warehouses or delivery networks.

Unless another time has been agreed, UK distance-sale goods should generally be delivered within 30 days. Customers may have cancellation or other remedies where delivery is not made as agreed.

10. Lost parcels

A parcel is not automatically considered lost merely because tracking has paused.

Where a parcel appears lost, contact us at oxinoltd@gmail.com . We may:

Check the tracking record.
Ask the carrier to investigate.
Confirm the delivery address.
Ask for a non-receipt declaration.
Arrange a replacement or refund where appropriate.

11. Damaged deliveries

Please inspect the parcel as soon as reasonably possible.

If the order arrives damaged, contact us promptly with:

Your order number.
Photographs of the outer parcel.
Photographs of the shipping label.
Photographs of the damaged product.
Batch and best-before information where relevant.

Reporting damage promptly helps us investigate the delivery, but it does not remove your statutory rights.

12. Partial shipments

We may dispatch products from an order separately. Where this happens, the customer will not be charged an additional delivery fee unless that was clearly agreed before payment.

13. Risk

Responsibility for accidental loss or damage generally passes to the consumer when the goods are delivered into the physical possession of the consumer or a person identified by the consumer to receive them.

14. Contact

Email: oxinoltd@gmail.com
Telephone: [07828939286